CCPA Compliance
Data Rectification
You can use the link below to update your account data if it is not accurate.
Data Portability
You can use the links below to download all the data we store and use for a better experience in our store.
Access to Personal Data
You can use the link below to request a report which will contain all personal information that we store for you.
Do not Sell My Personal Information
You can submit a request to let us know that you do not agree for your personal information to be collected or sold.
Right to be Forgotten
Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.
How long can I burn my candle?
3 to 4 hours at a time.
How short should I trim my wick?
1/8 inch.
How often should I trim my wick?
When the wick is charred and there is enough to light the candle again after trimming.
Why is my candle not staying lit?
This is because you have too much charred wood on your wick. Trim char and light again.
Why is my candle tunneling?
You did not keep the candle lit for the first burn until the entire surface was melted.
Is it normal for my wick to crackle?
Yes! That is why we love it. It gives you a vibe as if you're sitting by the fire, snuggled up in a blanket. Also, our wooden wicks burn cleaner and disperse more fragrance than cotton wicks.
What do I do with my candle jar?
When you have collected 5 empty jars, email us at shop@karmicoasis.com and we will send you a shipping label to return them to us. You will then get a FREE candle!
Can I get a scent in a larger size?
Yes! We are currently developing larger sizes. Stay tuned.
Can I request a scent?
Yes! We love new ideas. Please send us an email to shop@karmicoasis.com and you may just see your scent debuted.
Can I place a bulk order?
Yes, of course you can. If there are not enough candles on the website, send us an email at shop@karmicoasis.com.
*Special order requests can be sent to: shop@karmicoasis.com.